Skill-based routing, live wallboards, call recording, and CRM screen-pops — everything your team needs in one dashboard.
Route, monitor, and coach your team from a single dashboard — no separate CCaaS platform required.
Match callers to the right agent by skill, language, or priority automatically.
Live queue depth, wait time, and agent status on a real-time wallboard.
Screen-pop caller history from HubSpot, Salesforce, or Zoho on every call.
Automatic call recording with searchable transcripts for coaching and compliance.
Blend voice, SMS, and webchat into the same agent queue and reporting view.
Live and historical dashboards on handle time, abandonment, and SLA performance.
Port existing numbers or provision new local and toll-free DIDs.
Group agents by skill or team and set routing rules from the dashboard.
Sync call activity and screen-pops with the tools your team already uses.
Agents log in from the softphone app and start taking calls immediately.
Contact center seats scale with your plan — from a handful of agents to hundreds across multiple queues.
Yes, agents can log in from anywhere using our desktop or mobile softphone apps.
Yes, queues support both inbound routing and outbound campaigns from the same platform.